POLICIES
*NEW POLICIES*
*NEW POLICIES*
*NEW POLICIES*
- PAYMENTS: In addition to cash and credit/debit cards, LYL now accepts Cash App payments.*
- Deposits for online booking must still be paid by credit/debit card.
APPOINTMENTS
*NEW POLICIES*
*NEW POLICIES*
LYL is all about you! We strive to provide you with the highest service possible in a relaxing environment to address your hair care needs as well as educate you on how to keep your hair healthy between appointments.
LYL is open 6 days a week by appointment only and we do not double book in order to give each client one-on-one personal
LYL is all about you! We strive to provide you with the highest service possible in a relaxing environment to address your hair care needs as well as educate you on how to keep your hair healthy between appointments.
LYL is open 6 days a week by appointment only and we do not double book in order to give each client one-on-one personal service.
* LYL guarantees to start on time, or within 15 minutes of your appointment time, or you will receive a discount off your service. This guarantee does not apply for clients who arrive more than 15 minutes late. On-time Guarantee cannot be used with any other discounts.
Appointments can be scheduled on LYL booking site.
Clients who are scheduling for the first-time must contact LYL before booking.
ALL CLIENTS are required to pay deposit (price shown on booking website) when booking an appointment.
Be sure to Read Service Descriptions to ensure that the correct service is selected. Failure to do so may result in the appointment being rescheduled, cancelled, or forfeit deposit.
TARDINESS
*NEW POLICIES*
CANCELLATIONS & RESCHEDULING
Clients must arrive and be inside of the salon no later than 15 minutes after their appointment start time or it will be cancelled and entire deposit forfeited. NO EXCEPTIONS. If your appointment is at 11 AM, you must be inside of the salon NO later than 11:15 AM. If you arrive at 11:16 AM it will be canceled. LYL is open by appoint on
Clients must arrive and be inside of the salon no later than 15 minutes after their appointment start time or it will be cancelled and entire deposit forfeited. NO EXCEPTIONS. If your appointment is at 11 AM, you must be inside of the salon NO later than 11:15 AM. If you arrive at 11:16 AM it will be canceled. LYL is open by appoint only and guarantees to start on time* and cannot do that if clients do not arrive on time. LYL understands that things do happen but other clients cannot be inconvenienced due to another client's circumstances. * LYL guarantees to start on time, or within 15 minutes of your appointment time, or you will receive a discount off your service. This guarantee does not apply for clients who arrive more than 15 minutes late. On-time Guarantee cannot be used with any other discounts.
CANCELLATIONS & RESCHEDULING
CANCELLATIONS & RESCHEDULING
CANCELLATIONS & RESCHEDULING
In the event that you need to cancel or reschedule your appointment, we require 2 days notice or 1 hour after booking if appointment is made less than two days in advance.
Cancellations made on the day of the appointment are considered a No Call/No Show and entire deposit will be forfeited.
This also applies to appointments scheduled with
In the event that you need to cancel or reschedule your appointment, we require 2 days notice or 1 hour after booking if appointment is made less than two days in advance.
Cancellations made on the day of the appointment are considered a No Call/No Show and entire deposit will be forfeited.
This also applies to appointments scheduled with Pre-Payments and Gift Cards.
LYL reserves the right to decline appointments from clients who frequently reschedule or No Call/No Show.
Special Services* may be cancelled up to 2 days from when deposit is paid for a full refund.
Once 2 days have passed, 3 weeks notice is required to reschedule the appointment without penalty. Clients who give less than 3 weeks notice will have $100 or 25% (whichever is more) deducted from the deposit, and the appointment must be rescheduled within 1 month or the entire deposit will be forfeited.
Cancellations made with only 2 weeks notice will forfeit 50% of deposit and the appointment must be rescheduled within 1 month. Cancellations made with 1 week or less notice will forfeit the entire deposit.
NO CALL/NO SHOW
CANCELLATIONS & RESCHEDULING
DEPOSITS & PRE-PAYMENTS
Cancellations made on the day of the appointment or arriving 16+ minutes late are considered No Call/No Show and entire deposit will be forfeited.
This also applies to appointments scheduled with Pre-Payments and Gift Cards.
LYL reserves the right to decline appointments from clients who frequently reschedule or No Call/No Show.
Special S
Cancellations made on the day of the appointment or arriving 16+ minutes late are considered No Call/No Show and entire deposit will be forfeited.
This also applies to appointments scheduled with Pre-Payments and Gift Cards.
LYL reserves the right to decline appointments from clients who frequently reschedule or No Call/No Show.
Special Services* may be cancelled up to 2 days from when deposit is paid for a full refund.
DEPOSITS & PRE-PAYMENTS
CANCELLATIONS & RESCHEDULING
DEPOSITS & PRE-PAYMENTS
Deposits are required for all services, including consultations. Special Services require a 50% non-refundable deposit.
Deposits are non-refundable* and are deducted from service total.
*Special Services may be cancelled up to 2 days from when deposit is paid for a full refund.
Special Service deposits must be paid by specified cut-o
Deposits are required for all services, including consultations. Special Services require a 50% non-refundable deposit.
Deposits are non-refundable* and are deducted from service total.
*Special Services may be cancelled up to 2 days from when deposit is paid for a full refund.
Special Service deposits must be paid by specified cut-off time. If not, client must contact LYL to schedule.
Clients are strongly to encouraged to pay deposit when scheduling appointment on booking site.
If this is not a viable option, contact LYL for other payment options.
FORMS OF PAYMENT
REFUNDS & CREDITS
REFUNDS & CREDITS
LYL accepts CASH, CREDIT/DEBIT CARD, CASH APP payments.
*Deposits for online booking must be paid by credit or debit cards.
REFUNDS & CREDITS
REFUNDS & CREDITS
REFUNDS & CREDITS
ABSOLUTELY NO REFUNDS ON SERVICES.
LYL does its best to offer the highest quality in service and customer service but no guarantees or refunds are offered on hair services.
If you have concerns, we welcome you to contact us and we will try to resolve the issue.
Clients that have remaining balances after services and those that reschedule/c
ABSOLUTELY NO REFUNDS ON SERVICES.
LYL does its best to offer the highest quality in service and customer service but no guarantees or refunds are offered on hair services.
If you have concerns, we welcome you to contact us and we will try to resolve the issue.
Clients that have remaining balances after services and those that reschedule/cancel with proper notice will have balance/deposit held as a credit for 90 days.*
It is client's responsibility to remember and use credit before end of 90 days.
*Does not apply to Special Services.
CONSULTATIONS
REFUNDS & CREDITS
SPECIAL SERVICES
Unless determined to be necessary, all consultations will be completed by text or email.
In-person consultation includes a physical examination of hair and scalp as well as addressing any concerns or questions you may have regarding Loc Hair Care, Loc Creation, or Loc Repairs.
Consultations are recommended at least every 3 months to ens
Unless determined to be necessary, all consultations will be completed by text or email.
In-person consultation includes a physical examination of hair and scalp as well as addressing any concerns or questions you may have regarding Loc Hair Care, Loc Creation, or Loc Repairs.
Consultations are recommended at least every 3 months to ensure hair is healthy and to correct any problems before it becomes serious.
Ten minute grace period from the start of their consultations. After that time, the consultation is cancelled and the fee is forfeited.
As with any appointment, LYL requires two days notice to reschedule/cancel to avoid forfeiting deposit.
CONSULTATION FEES ARE NON-REFUNDABLE AND NON-TRANSFERABLE
(CANNOT BE DEDUCTED FROM ANOTHER SERVICE)
SPECIAL SERVICES
SPECIAL SERVICES
SPECIAL SERVICES
Special Services are Loc Creation, Loc Extensions, and Extensive Repair services.
These take longer to complete than normal services (5-16+ hours), and usually require a signed contract* and at a minimum 50% deposit.
*All terms listed in contract apply and supercede any LYL policies.
Special Services, may be cancelled up to 2 days from wh
Special Services are Loc Creation, Loc Extensions, and Extensive Repair services.
These take longer to complete than normal services (5-16+ hours), and usually require a signed contract* and at a minimum 50% deposit.
*All terms listed in contract apply and supercede any LYL policies.
Special Services, may be cancelled up to 2 days from when deposit is paid for a full refund.
Once 2 days have passed, 3 weeks notice is required to reschedule the appointment without penalty. Clients who give less than 3 weeks notice will have $100 or 25% (whichever is more) deducted from the deposit, and the appointment must be rescheduled within 1 month or the entire deposit will be forfeited.
Cancellations made with only 2 weeks notice will forfeit 50% of deposit and the appointment must be rescheduled within 1 month.
Cancellations made with 1 week or less notice will forfeit the entire deposit.
CHILDREN
SPECIAL SERVICES
MISCELLANEOUS
Due to liability reasons and to ensure a relaxing experience for all of our clients, we do not allow children under the age of 12 to accompany parents unless they are being serviced.
Children under the age of 12 may book services but an adult is required to be with them during the duration of the service.
Teens 13-17 may receive serv
Due to liability reasons and to ensure a relaxing experience for all of our clients, we do not allow children under the age of 12 to accompany parents unless they are being serviced.
Children under the age of 12 may book services but an adult is required to be with them during the duration of the service.
Teens 13-17 may receive services without an adult accompanying them but service must be paid in full at the start of the appointment.
All minors must have parental consent for all consultations and services.
Please arrive within 15 minutes of service completion. Children who are not picked up in a timely manner will be taken to the nearby police station.
Marietta Police Department
240 Lemon Street NE
Marietta, GA 30060
(770) 794-5300
MISCELLANEOUS
SPECIAL SERVICES
MISCELLANEOUS
- Pick Ups: Clients who are being picked up must have their ride arrive no later than 15 minutes after their service is complete. If not, client may be asked to wait outside to in order to respect the privacy of next client.
- Guests: NO GUESTS ARE ALLOWED. Parents of underage clients are allowed.
PRE-PAY
Clients are able to pay in advance (Pre-Payment) for Shampoo & Retwist services.
If two or more services are paid for in advance, $10 will be discounted off each service.
Can be purchased without scheduling an appointment.
Each Pre-Payments must be used within 90 days of purchase date or within each other.
Meaning 2 Pre-Payments must be used within 6 months, 3 in 9 months, etc.
Pre-Payments are treated like deposits and all policies apply (Deposits, Cancellations, Tardiness, etc.). Be sure to review all LYL Policies.
GIFT CARDS
Give The Perfect Gift! Send an eGift Card in any amount you choose. - NON-REFUNDABLE - Card value does not expire. - Redeemable in-store and may be used for deposits. Contact LYL for more info on using gift cards to pay deposits. - All LYL Policies apply to gift cards (Deposits, Cancellations/Rescheduling, Tardiness, etc.). Be sure to review all LYL Policies.